Dynamic knowledge sharing

Empower Your Billing Function

Our Knowledge Services provides comprehensive training for your team, system documentation, user guides, and ongoing support to ensure your staff are engaged and knowledgeable.

Enriched, quality education and resources

By providing up-to-date, easy-to-understand materials and role-based guidance, our goal is to make sure you receive the best information possible. With access to all resources, we ensure that your users are onboarded, trained, and equipped. We also ensure you are informed of the latest Aria features and updates, and provide the support you need. Our training options are scalable, accommodating all your needs.

“The Aria Knowledge Services organization strives to help our customers have the best customer experience and add value to their Aria implementations. Our mission is to effectively educate our customers in a way that is accurate, accessible, and coherent, in a consistent, logical and visually appealing way.”

Rod West, Director Knowledge Services


Why Aria Knowledge Services

We are committed to enhancing your user experience, adding value to your Aria Billing Cloud investment. Our goal is to provide you with all the educational resources you need, including a comprehensive understanding of Aria's capabilities, and how to use our platform to its fullest potential.

Aria Knowledge Central

A powerful, feature-rich portal designed to guide you through your Aria platform investment. Leverage the tools and resources to get you and your team started on your path to billing automation, and updated on the latest releases when available.

Aria Academy and training resources

Benefit from self-service educational resources, instructor-led classroom, and eLearning training to suit your every need. Our breadth of training options range from onboarding new employees to role-based enablement and technical deep dive sessions.

Aria APIs and SDK Files

We provide your Aria instance SDK and a comprehensive suite of APIs. Our Core APIs are generally used to work with accounts, account transactions, configuration, and billing interactions. Additional APIs allow you to query feedback across accounts, manage product catalogs, and manage users. We also support the TM Forum Open API & ODA model.

User guides and developer resources

We provide the ability to configure various components of your Aria application to better suit your company’s use cases. Get developer guides, documentation, resources and product help in managing accounts, processing payments, taxation, marketing and product catalogs, Aria Data Feed, and more.

Aria documentation all in one place

Aria Knowledge Central

Getting started

Find out everything you need to know about the Aria Billing Cloud platform and its elements. Get a feel for the Aria terminology, view APIs that you can use to support a host of powerful Aria features, and download your Aria SDK in your preferred programming language.

Getting Started

Release notes

See what's new in Aria. Our detailed technical documentation provides everything you need for feature enhancements, fixes, and updates to Aria functionality, Aria Data Feed and Aria Media Publishing Suite (AMPS).

Release notes

Developer guide

Get started with Aria's developer toolbox. Access API downloads, your SDK swagger file, and understand all pre-requisites to setting up your Aria environment. Learn, implement and integrate common uses cases with best-practice guidelines and reference documentation.

Developer Guide

User guide

Learn how to get the most out of Aria with a full range of documentation resources, including product help content. View comprehensive guides to your Aria solution including how to configure the components of your application, build your product catalog, and enable your Aria Data Feed.

User Guide

Aria training options

Aria Academy

Library of product and process training videos for all clients and partners. Instructor-led training seats assigned per support plan with additional seats available to purchase if required.

Aria Academy

Level 1 training program

Combination of Getting Started training videos and live product and implementation overview instructor training for up to 12 students per session, virtually or onsite.

Aria Academy Course Catalog

Custom training

Virtual training plan based on needs assessment as required including role, employee churn, adoption of new features, or expansion of product catalog.

User training

Full Aria Academy training video library access, plus instructor-led product training for all new employees and one–on–one session for role–based tour of tools and processes.

News and Resources

Access the latest news and insights

Resource Hub

Get started

Got questions or need guidance? We’re happy to help.